Reservation

RESERVATION

1. EXPRESSIONS USED IN MAKING RESERVATIONS

       a. I would like to reserve  a ticket

                                                 business class

                                                 day flight

       b. Could   I reserve a table for two for dinner tomorrow?

           Can

           May

       c. I  would like  to book a single for tomorrow night.

              am going

              want

2. Opening Conversation

       

Opening Conversation of Receptionist:

Ø  Yes. Sir/Miss/Ma’am, can I help you?

Ø  Good morning, may I help you?

Ø  Lestari Hotel, could I help you?

3. Ticket Reservation:

• When ticket do you want, Sir/Ma’am?
• When will you fly Sir/Ma’am?
• When will you arrive, Sir/Ma’am?

4. Hotel Reservation:

• What kind of rooms do you need?
• Would you like single or double bed?
• How long will you stay, Sir/Ma’am?

5. Refusing Reservations:

• I’m sorry to inform you that all   rooms/seats/tickets/tables have been reserved.
• I’m really sorry, I’m afraid we cannot make any reservations for you.
• All rooms/seats/tickets/tables have been reserved.