RESERVATION
1. EXPRESSIONS USED IN MAKING RESERVATIONS
a. I would like to reserve a ticket
business
class
day
flight
b. Could I reserve a table for two for dinner tomorrow?
Can
May
c. I would like
to book a single for tomorrow night.
am
going
want
2. Opening Conversation
Opening Conversation of Receptionist:
|
Ø Yes.
Sir/Miss/Ma’am, can I help you?
|
Ø Good
morning, may I help you?
|
Ø Lestari
Hotel, could I help you?
|
3. Ticket Reservation:
- When ticket do you want, Sir/Ma’am?
- When will you fly Sir/Ma’am?
- When will you arrive, Sir/Ma’am?
4. Hotel Reservation:
- What kind of rooms do you need?
- Would you like single or double bed?
- How long will you stay, Sir/Ma’am?
5. Refusing Reservations:
- I’m sorry to inform you that all rooms/seats/tickets/tables have been reserved.
- I’m really sorry, I’m afraid we cannot make any reservations for you.
- All rooms/seats/tickets/tables have been reserved.
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